Last updated: 25 September 2026

These Terms & Conditions govern your use of the Genatsvale website, table reservations, e-gift cards and other services made available through genatsvale.co.uk.

The website is operated by:

Genatsvale LTD, trading as Genatsvale
21 St Mary Street
Cardiff
CF10 1PL
United Kingdom

Email: info@genatsvale.co.uk

By using our website, making a reservation or purchasing an e-gift card, you agree to these Terms & Conditions.

1. About Genatsvale

Genatsvale is a Georgian restaurant located at 21 St Mary Street, Cardiff, CF10 1PL.

Information on this website, including menus, prices, opening hours, availability and other details, may be updated from time to time.

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date. However, occasional errors or changes may occur.

2. Table Reservations

Table reservations may be made through our website using our online reservation system.

A reservation is confirmed once you receive confirmation through our booking system or directly from Genatsvale.

You are responsible for ensuring that the contact details, party size, date and time provided when making your reservation are correct.

If you need to change or cancel your reservation, please use the options provided with your booking or contact us as soon as possible.

Any specific deposit, cancellation or no-show conditions that apply to a particular reservation will be clearly communicated when the reservation is made.

3. Late Arrivals

If you expect to arrive late for your reservation, please contact us as soon as possible.

During busy periods, we cannot guarantee that a table will be held indefinitely for late arrivals.

Where reasonably possible, we will try to accommodate you, but significant delays may mean that your table is released or your dining time is reduced.

4. Changes or Cancellations by Genatsvale

In unusual circumstances, we may need to change or cancel a reservation because of events outside our reasonable control or operational circumstances.

These may include emergencies, severe weather, utility failures, building issues or other unexpected events.

Where possible, we will contact you using the details provided with your booking and try to offer a suitable alternative.

If Genatsvale cancels a reservation for which you have made a payment or refundable deposit, any refund due will be processed in accordance with the applicable booking terms and your legal rights.

5. Menus, Prices and Availability

Menus, dishes, drinks and prices displayed on our website may change from time to time.

Certain items may also become unavailable without notice because of seasonal availability, supplier issues or other circumstances.

We aim to keep our online menus accurate, but the menu and prices available at the restaurant at the time of your visit will apply where there is a difference.

6. Allergies and Dietary Requirements

If you or anyone in your party has a food allergy, intolerance or specific dietary requirement, please inform us when making your reservation where appropriate and always tell a member of staff before ordering.

Our kitchen handles a wide range of ingredients and allergens.

Although we take allergen management and food safety seriously, food is prepared in an environment where allergens are present and cross-contact may be possible.

Please speak to a member of staff if you require allergen information about any dish.

Nothing in these Terms limits our responsibilities under applicable food safety or consumer protection law.

7. Alcohol

Alcohol is sold and supplied by Genatsvale only in accordance with applicable licensing laws.

We do not sell or supply alcohol to anyone under the age of 18.

We may request acceptable proof of age and reserve the right to refuse the sale or service of alcohol where appropriate.

8. Genatsvale E-Gift Cards

Genatsvale offers electronic gift cards only.

E-gift cards are purchased online and delivered electronically to the email address provided during the purchase process.

Genatsvale e-gift cards:

• do not expire;

• may be redeemed against eligible purchases at Genatsvale;

• may be used until the full available balance has been redeemed;

• cannot be exchanged for cash;

• have no cash redemption value; and

• are non-refundable as a matter of Genatsvale policy, except where a refund or cancellation right is required by law.

If the value of a purchase exceeds the remaining balance on an e-gift card, the difference must be paid using another payment method accepted by Genatsvale.

If the full gift-card balance is not used in one transaction, the remaining balance will remain available for future use.

There is no expiry date on the remaining balance.

9. E-Gift Card Delivery and Recipient Details

You are responsible for providing the correct purchaser and recipient information when ordering an e-gift card.

Please check the recipient's email address carefully before completing your purchase.

If an e-gift card is accidentally sent to an incorrect email address, is deleted or cannot be located, please contact us at info@genatsvale.co.uk.

We will make reasonable efforts to assist where the purchase and unused balance can be identified, but we cannot guarantee replacement where a gift card has already been redeemed.

You should treat an e-gift card and its code as you would cash and avoid sharing it with anyone other than the intended recipient.

10. E-Gift Card Refunds

Genatsvale does not offer discretionary refunds for e-gift cards because a purchaser or recipient has changed their mind.

However, nothing in these Terms excludes or restricts any cancellation, refund or other consumer right that applies under UK law.

Where you are legally entitled to cancel an online purchase or receive a refund, your statutory rights will apply regardless of anything stated in these Terms.

If an e-gift card has already been redeemed in whole or in part, this may affect the amount of any refund to which you are legally entitled.

For questions regarding an e-gift card purchase, contact info@genatsvale.co.uk.

UK businesses cannot use their terms to remove statutory consumer rights, including rights that apply to qualifying online purchases.

11. Payments

Payments made through our website are processed using payment services connected to our Wix website.

Genatsvale does not intentionally store complete payment-card details itself.

A purchase is not complete until payment has been successfully authorised.

We may refuse or cancel a transaction where we reasonably suspect fraud, misuse, unauthorised activity or an obvious pricing or technical error.

For online transactions, customers must be clearly informed when an order creates an obligation to pay.

12. Website Availability

We aim to keep the Genatsvale website available and functioning correctly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical problems, third-party service interruptions or circumstances outside our reasonable control.

We may change, update or remove website content or features where reasonably necessary.

13. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

These may include reservation services, payment processors, social-media platforms or other external services.

When you leave our website or use a third-party service, that organisation's own terms and privacy policies may apply.

Genatsvale is not responsible for the content, availability or privacy practices of independently operated third-party websites.

14. Intellectual Property

Unless otherwise stated, the content of the Genatsvale website, including Genatsvale branding, written content, graphics, photographs and other materials owned by Genatsvale, may not be copied, reproduced, distributed or used commercially without our permission.

Third-party trademarks, photographs, software and other materials remain the property of their respective owners.

15. Acceptable Use

You must not intentionally:

• misuse our website;

• attempt to gain unauthorised access to our website or systems;

• interfere with the operation or security of the website;

• introduce viruses, malicious software or harmful code;

• use the website for fraudulent or unlawful purposes; or

• misuse our reservation, gift-card or payment systems.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and consumer rights that cannot legally be excluded or restricted.

Subject to those protections, Genatsvale will not be responsible for losses that were not reasonably foreseeable or for losses caused by circumstances outside our reasonable control.

17. Your Consumer Rights

Nothing in these Terms is intended to remove, restrict or reduce any rights you have under UK consumer law.

Where these Terms conflict with a statutory right that cannot legally be excluded, your statutory rights will take precedence.

Businesses cannot contract out of consumers' statutory rights relating to goods and services.

18. Privacy and Cookies

Information about how we collect and use personal information is available in our Privacy Policy.

Information about our use of cookies and similar technologies is available in our Cookie Policy.

Both documents are available through links in the footer of our website.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will always be published on this page with the date it was last updated.

Any changes will not unfairly remove rights that have already arisen under an existing transaction.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section affects any mandatory consumer rights you may have relating to where you live.

21. Contact Us

If you have any questions about these Terms & Conditions, reservations or e-gift cards, please contact:

Genatsvale LTD
Trading as Genatsvale
21 St Mary Street
Cardiff
CF10 1PL
United Kingdom

Email: info@genatsvale.co.uk