Privacy Policy
Genatsvale respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a table reservation, purchase a gift card, contact us or otherwise interact with us online.
For the purposes of UK data protection law, the data controller is:
Genatsvale LTD, trading as Genatsvale
Genatsvale
21 St Mary Street
Cardiff
CF10 1PL
United Kingdom
Email: info@genatsvale.co.uk
This Privacy Policy applies to our restaurant website at genatsvale.co.uk.
Last updated: 25 September 2026
Information we collect
We may collect personal information when you:
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Make a table reservation
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Purchase or receive a gift card
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Contact us through our website
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Contact us by email or telephone
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Subscribe to marketing communications, where offered
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Browse or interact with our website
Information may also be collected automatically through Wix and other website technologies.
How we use your information
We may use your personal information to:
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Process and manage table reservations
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Contact you about a reservation
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Process and administer gift cards
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Respond to enquiries
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Provide customer service
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Process payments
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Operate and secure our website
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Prevent fraud or misuse
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Improve our website and services
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Maintain accounting and business records
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Comply with legal obligations
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Send marketing communications where permitted
UK data protection law requires organisations to have an appropriate lawful basis for processing personal information.
Depending on the circumstances, Genatsvale may rely on:
Contract — where processing is necessary to provide a service you have requested, such as a reservation or gift-card purchase.
Legal obligation — where we are required to process or retain information to comply with the law.
Legitimate interests — where processing is reasonably necessary for operating and protecting our business, responding to customers, preventing fraud or improving our services, provided your rights and interests do not override those interests. The ICO notes that legitimate interests may be appropriate where processing is reasonably expected and has minimal privacy impact, but organisations must consider individuals' rights when relying on it.
Consent — where you have specifically agreed to processing, such as certain marketing communications or non-essential cookies.
Table reservations
When you make a table reservation, we may collect information including your name, email address, telephone number, party size, reservation date and time, and any information you choose to provide with the booking.
We use this information to manage your reservation, contact you regarding your booking and provide the restaurant service you have requested.
Please avoid including unnecessary sensitive personal information in reservation notes.
Gift cards
When you purchase or receive a Genatsvale gift card, we may process information about the purchaser and recipient as necessary to issue and manage the gift card.
We may retain gift-card transaction records where necessary for customer service, accounting, fraud prevention and legal compliance.
Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to operate. Other cookies may provide additional functionality, help us understand how visitors use our website or support marketing and analytics.
Where consent is required, non-essential cookies are only used in accordance with the choices you make through our cookie banner.
For more information, please see our Cookie Policy.
Who we share your information with
e do not sell your personal information.
Where necessary, information may be shared with organisations that help us operate Genatsvale and our website, including:
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Wix and its service providers
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Payment-processing providers
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Reservation and website technology providers
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IT and security providers
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Accountants, legal advisers and other professional advisers
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Government, regulatory or law-enforcement bodies where disclosure is legally required
The ICO requires privacy notices to explain who personal information is shared with, either by naming organisations or describing the relevant categories.
International transfers
Some technology providers used by our website may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.
How long we keep your information
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We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and regulatory requirements.
Different types of information may therefore be retained for different periods.
For example, reservation information may only be needed for a limited period, while financial and transaction records may need to be retained for longer.
When personal information is no longer required, we take reasonable steps to delete or anonymise it.
Your rights
Depending on the circumstances, you may have rights regarding your personal information, including the right to:
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Request access to information we hold about you
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Ask us to correct inaccurate information
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Request deletion of your information
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Request restriction of processing
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Object to certain uses of your information
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Request transfer of certain information
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Withdraw consent where processing relies on consent
UK data-protection rules require organisations to inform people about the applicable rights relating to their information.
To exercise your rights, contact:
info@genatsvale.co.uk
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.
Marketing
We may send marketing communications where we have an appropriate legal basis to do so.
Where marketing is based on your consent, you can withdraw that consent at any time by using the unsubscribe option provided or contacting us at info@genatsvale.co.uk.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Third-party websites
Our website may contain links to websites operated by third parties.
Those websites operate under their own privacy policies, and Genatsvale is not responsible for how third-party websites collect or use personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how Genatsvale uses your personal information, contact us at:
Genatsvale LTD
Trading as Genatsvale
21 St Mary Street
Cardiff
CF10 1PL
United Kingdom
Email: info@genatsvale.co.uk